With this new release we have a mixture of small improvements and fixes.
Notably we had an ongoing issue with SongKong support files that they could be too large to send by email, so then customers had to use a 3rd party file sharing service such as DropBox and if they did not have such a service setup already this could be difficult.
Now Create Support Files uploads the support files directly to the JThink server, and an email notification is sent to me informing me when it is done. This is much simpler, but it is still helpful if this is the first communication you have had with Jthink to send an email to support detailing the issue and why you have sent the support files.
Create Support Files
Notably we had an ongoing issue with SongKong support files that they could be too large to send by email, so then customers had to use a 3rd party file sharing service such as DropBox and if they did not have such a service setup already this could be difficult.
Now Create Support Files uploads the support files directly to the JThink server, and an email notification is sent to me informing me when it is done. This is much simpler, but it is still helpful if this is the first communication you have had with Jthink to send an email to support detailing the issue and why you have sent the support files.